Who is responsible
RIBAP Networks Limited operates Alejo. For privacy questions or requests, email sales@ribapnetworks.com.
Information we process
For demo requests, we collect your name, email and organization or estate name, plus any phone number and notes you choose to provide. We store the request so authorized RIBAP personnel can follow up and send an internal notification to our sales team. A one-way technical fingerprint helps limit automated abuse; the demo record does not contain the raw network address.
For onboarding, we collect the organization and administrator details you submit, including name, work email, phone number, work email domain, site count, expected visitor volume, plan choice, and rollout notes. We also create a one-way technical fingerprint from limited request information to prevent automated abuse; we do not store the raw network address in the onboarding record.
After activation, Alejo processes account, visitor, visit, access-card, support, audit, and configuration information on behalf of the subscribing organization. That organization controls why its visitor information is collected and who may access it.
Why we process it
We use demo-request information to respond and arrange a demonstration. We use onboarding information to review your request, prepare a quotation or invoice, contact you, verify payment, provision the service, prevent fraud and abuse, and keep the records required to operate and protect the service. We rely on steps you request before entering a contract, performance of a contract, legitimate security and business interests, consent where applicable, and legal obligations.
Who can receive it
Authorized RIBAP personnel and contracted infrastructure, database, hosting, and email providers may process the minimum information needed to deliver Alejo. We may also disclose information where required by law or necessary to protect people, the service, or legal rights. We do not sell demo-request, onboarding or visitor personal data.
Storage and retention
We protect information with access controls, encryption in transit, tenant isolation, audit logging, and retention controls. We keep demo enquiries only while needed to respond and manage follow-up. We keep onboarding and commercial records only while needed for the purposes above and applicable legal or accounting requirements. Customer administrators can configure eligible visitor-retention settings; some audit and commercial records may need longer retention for accountability.
Your choices and rights
You may ask for access, correction, deletion, restriction, portability, or objection where applicable, and may withdraw consent without affecting earlier lawful processing. We may need to verify identity before fulfilling a request. You may also complain to the Nigeria Data Protection Commission.
Optional advertising measurement
On our public marketing website, you can allow or decline advertising measurement. If you allow it, Shown and Google Ads can receive page and conversion information, advertising identifiers, browser information and network information to help us understand which ads bring visitors, saved demo requests and saved onboarding applications. We do not add the contact details or rollout notes you enter into our forms to advertising events. Advertising personalization and user-data sharing are disabled in our integration.
No advertising script loads until you allow measurement. Your choice is stored in a first-party preference cookie for up to 180 days. Use “Ad measurement preferences” on the public website to change it. Declining or withdrawing does not affect your ability to request a demo, contact us or submit an application. Withdrawing stops future script loading; it does not erase information already received by providers or remove all provider cookies.
A separate, essential confirmation cookie lasts no more than five minutes after a saved demo request or onboarding application. Each request type has its own confirmation cookie. It lets us show the receipt once and helps avoid counting page refreshes as new requests. A saved application is not a verified sale, and opening an email app to request a demo is not counted as a completed enquiry.
Advertising measurement is limited to the public marketing website. It is not installed in tenant workspaces, sign-in pages or visitor passes. Provider information: Shown and Google.
Updates
We may update this notice as Alejo or applicable requirements change. The effective date above identifies the current version.